1 min read
We've been shaking things up here at Metal Fab, and I'm excited to share how we're evolving. Taking a page from the EOS playbook, we've rolled out some changes that are really making a difference in how we serve our customers and run our business.
Building a Stronger Team
Let's face it, our people make us who we are. We're big believers in keeping our team sharp. We've doubled down on hands-on training, getting our crew up to speed with cutting-edge tech, safety measures, and industry know-how. It's amazing how much more confident and capable everyone feels when they're up to speed on best practices.
Our non-negotiable values include: Keen Ally, Honorably Driven, Do the Right thing the Right way, Pursuing Better, and Always Learning. At our quarterly meetings, we recognize one or more employees who have truly embodied our company values over the past few months. These standout team members receive special recognition and awards for their dedication. SIGN UP FOR OUR NEWSLETTER TO SEE WHO OUR NEXT AWARD WINNER(S) WILL BE.
Working Smarter, Not Harder
Marketing used to eat up tons of our time with repetitive tasks. Now? We've got automation handling the routine stuff, letting us focus
on what really matters, connecting with you, our customers, in meaningful ways.
Getting Real About Feedback
Nobody likes hearing they messed up, but those tough conversations help us grow. We've created a space where honest feedback, good
or bad, is welcome. Whether it's from our team or our customers, every voice matters in making Metal Fab better.
Tech That Makes Sense
Look, we know chatbots aren't everyone's favorite thing, but ours is actually pretty helpful for questions. We have trained our AI
agents with our FAQ's, our policies, sheet metal fabrication processes, and even the link to our new Smart RFQ. Don't worry, though, we're still here for
the "real" conversations. Nothing beats talking through a project face-to-face or over the phone.
Raising the Bar
All these changes come down to delivering the best results for you. We're not just trying to keep up with the industry; we're aiming to
lead it. Just like the Pacers, we strive to balance experienced veterans with emerging young stars, fostering a culture of growth and
teamwork. We're just getting started at Metal Fab Engineering. Keep an eye out; there's plenty more good stuff coming your way!